Arrive Relax Travel Limited is a member of the Travel Trust Association, member number Q7122. All references to Arrive Relax Travel Limited below Arrive Relax Travel and ArriveRelax.com.
1. Policy statement
We have a legal duty to protect any personal data that we collect from you as a “controller” of that personal data under the data protection legislation. Arrive Relax Travel Limited safeguards your personal data and maintains security standards to prevent any unauthorised access.
2. What do we use your information for?
We require to collect your personal data when you register on our website or offline, place an order, respond to a survey, fill out a form or contact us.
Any of the personal data we collect from you is processed by us as necessary for the purposes of delivering travel agent services under our contract with you or for taking steps to enter into a contract with you to deliver travel agent services. In order to do this, we may use your personal data in the following ways:
processing your booking;
sending you a booking confirmation;
assessing your needs to determine suitable products of services;
sending you requested product or service information;
sending you product updates or warranty information;
administering your account;
We will also process your personal data in pursuit of our legitimate interests to improve and promote our services:
displaying content based upon your location;
checking you into a store or other location to enable you to earn loyalty rewards or let know where you are;
providing you with local search results;
providing you with special local offers
enabling designated to track your location
mapping routes and provide directions to locations that you specify;
enabling you to share your location with friends
We may also be required to process your personal data to comply with our legal obligations under TTA membership / ATOL membership.
Failure to provide your personal data when making a booking will mean that we will not be able to process your booking.
3. What information do we collect?
We may collect the following personal data from you through our website / App:
However, you may visit our website anonymously by changing the settings on your browser.
4. Do we disclose any information to outside parties?
Acting as a travel agent, we will pass your personal data onto any third party tour operator / travel company as necessary to complete your booking.
Your personal data may be accessed by or given to our staff, contractors and agents who assist us or act on our behalf:
Your personal data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Your personal data is held on our computer records and paper records in the [UK / EU].
Your personal data may be transferred outside of the EU for the purpose of providing you with the travel products you are booking, depending on the supplier whom you are booking with.
5. How do we protect your information?
The security of your personal data is important to us. We implement a variety of security measures to maintain the safety of your personal data when you make a booking or enter, submit, or access your personal data.
We offer the use of a secure server. All supplied commercially sensitive / credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database only to be accessed by those authorised with special access rights to our systems who are required to keep the information confidential.
We follow generally accepted industry standards to protect your personal data, both during transmission and once we receive it, against unauthorised or unlawful processing and accidental loss, destruction or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable endeavours to protect your personal data, we cannot guarantee the security of your personal data transmitted through our website / App, any transmission is at your own risk.
6. How long do we keep your information?
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at www.arriverelaxtravel.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Third party links
Please note that links to these external websites / Apps are not covered by our TTA membership, ATOL membership or any of our other memberships / associations. Any views or opinions along with special offers and promotions on external websites / Apps may not represent the product offering / opinion or special offers at Arrive Relax Travel Limited or its associated brands.
8. Social Networks
We enable you to create a profile, and share information such as messages, photos, and videos with others within your network through our website. We cannot control the actions of others with whom you may choose to share your pages and information. Also, we cannot guarantee that the content you post on our website / App will not be viewed by others outside your network.
9. Other Information
Our Forum offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so.
10. Your rights
You have the following rights under the data protection legislation in relation to your personal data held by us:
If you wish to exercise any of the above rights, please contact us on email@example.com providing details of your request.
If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioner’s Office at www.ico.org.uk
12. Terms and conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website by clicking here
This policy was last modified on 09 July 2020.
Arrive Relax Travel Limited. 14 Clements Court, 2nd Floor, Clements Lane, Ilford IG1 2QY.